If you would like to return a pair of shoes because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item (excluding personalised items).
All postage and packaging costs will be the customer’s responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:
- Goods must be in their original condition – unused, unwashed and with all tags attached.
- Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged.
- You must notify us by email advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent
We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact and we will be happy to assist.